Baltic Sensuell
August 2nd - 11th, 2016
General Information
HOSTING HOTELS
Pre - Cruise Party
Come and meet your fellow attendees at the amazing Stora Salongen located at Berns Hotel.
Dining Information
Are there assigned dining times?
Azamara Cruises offers open seating for dining in the main dining room, and therefore, there are no assigned dining times. Additionally, there are no formal nights on Azamara Cruises.
What dining options are available onboard Azamara vessels?
Discoveries Restaurant (Main Dining Room):
• Breakfast 8:00 a.m - 9:30 a.m
• Lunch 12:30 p.m - 2:00 p.m
• Dinner 6:00 p.m - 9:30 p.m
Aqualina and Prime C:
• The first reservation is at 6:00 p.m and the last reservation is at 9:30 p.m
(A surcharge of $25.00 per person will be added. Suites have no surcharge)
Windows Cafe (Casual Buffet):
• Breakfast 7:00 a.m - 10:00 a.m
• Lunch 12:00 p.m - 2:00 p.m
• Teatime 4:00 p.m - 5:00 p.m
Breeza (Elegant Dinner Buffet):
• Dinner 6:00 p.m - 9:00 p.m
I have a medical condition that requires I eat at a specific time.
If there is a medical condition which requires you to dine at a specific dining time please fax all reservation information to our Special Services Department. Please attach a note from your physician.
If for some reason you do not receive your preferred dining time prior to sailing, please contact the Restaurant Manager onboard. Often times he can get last minute dining changes and may be able to accommodate you.
Special Services Department
Fax: 1-800-882-8292
Is there a charge for 24-hour room service?
24-Hour Room Service - Available at no extra cost.
Guests should consult the daily program for locations and any changes in schedule (open seating will be offered for breakfast and lunch whenever possible).
Special morning meals include Continental breakfast served, on request, in staterooms between 6:30 a.m. and 10:00 a.m. Guests should advise their stateroom attendant the night before by completing the request form in their stateroom.
If guests are staying in a suite and would like a full breakfast served in their suite between 7:30 a.m. and 10:00 a.m., they should notify their stateroom attendant the night before by filling out the breakfast request form.
What is the difference between the gourmet bites and midnight buffets?
Midnight Buffets
Elaborate buffets featuring exquisite handmade ice carvings and vast arrays of cuisine with such culinary themes as Tex-Mex, Italian, Caribbean Tropical and French ("Le Grand Buffet").
Gourmet Bites
As an option to the midnight buffet, waiters carry trays of specialty gourmet dishes throughout the ship from 12:00 AM to 1:00 AM (offered three evenings on a 7-night cruise). Sample Bites include vegetable and fish tempura, chimichanga, salmon and vegetable wraps, roasted vegetable pizza with wild mushrooms and fennel, and California and vegetable rolls, along with a cavery of Midwestern spiced turkey breast and roast garlic lemon chicken. Assortments of desserts include strawberry cheesecake, brownies and American apple pie
Directions
PORT OF STOCKHOLM, SWEDEN
Stockholm Freeport Cruise Terminal
Frihamnen
Stockholm, Sweden
Cruise Port website: Port of Stockholm
Flight information:
Where do I fly into?
You will need to fly into the International Airport Arlanda (ARN). Please note that the Azamara Quest
sails on August 2nd, 2016. It is strongly recommended that you book your flights to arrive no later than
August 1rs, 2016 so you do not miss the ship due to flight delays.
Airport website: Stockholm International Airport
Where do I fly out of?
The cruise will end in Amsterdam, Netherlands and you will need to depart from
Schiphol International Airport (AMS) in Amsterdams, Netherlands. Please note that the Azamara
Quest arrives in Amsterdam, August 11th, 2016.
PORT OF AMSTERDAM, THE NETHERLANDS
Passenger Terminal Amsterdam (PTA)
Port of Amsterdam, Netherlands
De Ruijterkade 7, 1013 AA Amsterdam.
Cruise Port website: PORT OF AMSTERDAM
Airport website: Passenger Terminal Amsterdam
Embarkation/Disembarkation Procedures
How early do I need to arrive?
Important: Due to new government regulations requiring cruise lines to submit final departure manifests at least 60 minutes prior to sailing, guests are requested to complete Online Check-in no later than 3 days prior to their cruise. If you have not completed Online Check-in, you will be required to complete this process at the pier two hours prior to the published sailing time.
Please note: Xpress Pass guests whose cruise departs from ports in the United States are required to be at the pier and checked-in no later than 90 minutes prior to the published sailing time or you may not be permitted to board. For a cruise that departs from other ports not in the United States, please verify boarding information in your Guest Ticket Booklet.
What are the procedures for disembarkation?
Guests are disembarked by color codes according to flight departure times.
What if I will be arriving late?
Failure to check in at least 60 minutes in advance will constitute a no-show, the booking will be canceled and cancellation penalties will be applied.
When can I board the ship?
Important: Due to new government regulations requiring cruise lines to submit final departure manifests at least 60 minutes prior to sailing, guests are requested to complete Online Check-in no later than 3 days prior to their cruise. If you have not completed Online Check-in, you will be required to complete this process at the pier two hours prior to the published sailing time.
Please note: Xpress Pass guests whose cruise departs from ports in the United States are required to be at the pier and checked-in no later than 90 minutes prior to the published sailing time or you may not be permitted to board. For a cruise that departs from other ports not in the United States, please verify boarding information in your Guest Ticket Booklet.
How long will it take to disembark after the cruise is over?
Time to disembark varies based on how long it takes the ship to clear customs.
Are there any special embarkation procedures for Captain's Club Members or suite holders?
Yes, Azamara Suite Guests and Captain's Club Members receive priority check in at the cruise terminal. Please follow the signs for Suite Guests and Captain's Club members to receive this special benefit.
Is the water onboard the ship safe to drink?
Yes, All potable water is either distilled from seawater or loaded onboard while the ship is in port. The company adheres to Vessel Sanitation System standards published by the US Public Health Service (USPHS). USPHS conducts inspections of the ship both during construction and during the year to ensure compliance.
Part of the USPHS standards discussed potable water disinfectant devices and equipment. Potable water distribution systems are treated by means of an approved chlorination or bromination system. Records of the ship's automatic chlorine or bromine analyzer are maintained and water samples are tested on a regular basis.
What do you do with the garbage?
The ship is equipped with an incinerator capable of combustible nonhazardous materials.
Aluminum and tin cans are compacted and glass is crushed for landing ashore for recycling. Special wastes such as batteries, used florescent lights, and used paints and thinners are collected in special containers and landed ashore to approved waste disposal companies.
Food and Beverage
Are kosher meals available?
Kosher meals can be provided on all vessels when requested in advance. Requests must be submitted in writing to
our Special Needs Department no later than 80 days prior to sailing.
Guests should confirm arrangements with the Restaurant Manager on the day of embarkation.
Note: Kosher meals are pre-packaged.
Special Needs Department
Fax: 305-539-6666
What is Azamara's soft-drink program?
Azamara's soft-drink program has been established for all guests onboard to obtain soda drinks at a daily rate of $5.00 plus 18% gratuity.
The purchase of the package should be for the entire cruise and not on a daily basis. In the event the purchase of the package is not made on the first day of the cruise the guest will be charged for the remaining days of the cruise inclusive of the purchase day.
After the package has been purchased, a soda sticker will be placed on the guest's signature account card.
Guests with the CoCa-Cola stickers can obtain sodas from all bars throughout the ship and with exception of room service or the mini-bars. The sodas will only be served when the guest is present and one drink at a time.
In the event a guest loses their signature account card with the soda sticker, a new folio number has to be issued together with a new card and soda sticker.
Does Azamara charge a corkage fee?
No beer or hard liquor may be brought onboard for consumption. Guests wishing to bring personal wine onboard with them
at the beginning of the cruise may do so, limited to two (2) bottles per stateroom, but when consumed in any shipboard restaurant, bar or dining venue, each bottle shall be subject to a corkage fee of $25.00. If a guest receives a bottle of wine (in their stateroom) from a family member of friend, and that bottle(s) was purchased from our Bon Voyage Gift selection, then no corkage fee will apply if they wish to consume the bottle in the dining room or any public area. If a guest receives a bottle from an outside vendor and/or travel agent, and the bottle was not purchased through our Bon Voyage selection, then a $25.00 corkage fee per bottle will apply if they wish to consume the wine in the dining room or any other public area. The fee will be applied to the guest's onboard account. Alcoholic beverages purchased in ports of call or from onboard shops
will be stored by the ship and delivered to guest staterooms on the last day of the sailing.
General Guest Policies
Click Here to view Conduct Policy to read our Rules and Conduct Policy.
Internet Access
Do you have Internet access onboard?
Azamara Journey is fully wireless, including staterooms.
Internet access is available in eConnections at the following rates:
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(Package Name Price per Package Number of Minutes)
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Occasional $29.95 49 Minutes
-
Standard $49.95 90 Minutes
-
Social $79.95 150 Minutes
-
Power $99.95 237 Minutes
Note: $0.65 cents a minute with no package - Microsoft Word & Microsoft Excel instructional classes plus tips and tricks on how to surf the internet are complimentary.
Medical Inquiries
Is there licensed medical staff onboard?
Onboard we have two qualified doctors, and three nurses.
Can I store insulin in the cabin?
All staterooms onboard have a mini-bar in the stateroom for your use.
If you do not wish to use your stateroom mini-bar, you may contact the medical infirmary for proper storage.
You should fax your needs to Azamara Special Services Dept. at 1-800-882-8292 1-800-882-8292.
Onboard Services
I purchased an item in the Spa, while onboard, how do I get more?
The Spa onboard is operated by Steiners Group, Ltd. To purchase additional products contact Steiners Group, Ltd.
Steiners Group, Ltd.
Phone: 1-800-772-7911, 1-800-772-7911 or 954-462-2693 , 954-462-2693
How do I make reservations for the Spa?
Spa packages can be purchased either prior to sailing or once onboard the vessel. To purchase an Spa package prior to sailing please contact your travel agent (if you have reserved with a travel agent) or our Reservations Department (if you reserved directly with us).
Unfortunately, it is not possible to purchase a portion of an Spa package in advance. If you are interested in purchasing a portion of a package please contact the Spa once onboard the vessel.
Guests purchasing Spa packages in advance must arrange their appointment times once onboard.
Documentation
What is accepted as valid proof of identity/citizenship for a United States citizen?
Before leaving home:
Please take a few minutes to familiarize yourself with the required travel documents you will be asked to provide prior to
boarding the ship. Caution: The requirements described below are required by government regulations and policies. They
are subject to change without notice. It is the sole responsibility of the guest to identify and obtain all required travel
documents and have them available when necessary. These appropriate valid travel documents such as passports, visas,
inoculation certificate and family legal documents are required for boarding and re-entry into the United States and other countries.
Guests who do not possess the proper documentation may be prevented from boarding their flight or ship
or from entering a country and may be subject to fines. No refunds will be given to individuals who fail to bring proper documentation.
Payments
Deposit and Balance Payments
As of June 1, 2015 there is initial deposit of approximately $1000 to $5,000 (per couple - depending on Cabin Type), with 3 equal balance payments (including Taxes and Surcharges) on 2016,
. After these dates bookings will require full payment.
What does my cruise fare include?
The price of your cruise includes ship accommodations, ocean transportation, meals, some beverages most entertainment aboard the vessel. All prices are per-person, based on double occupancy of the stateroom, and are quoted in US dollars.
Do you have ATMS onboard?
An ATM is available on board all Azamara ships. Guests are able to obtain cash by using their MasterCard, VISA or American Express card, or they can use a bank card belonging to such as Cirrus-Plus, Honors, Shazam, Alert, Yankee 24, Pulse, ATH, NYCE, MAC, Magicline, Star System, Oath and Tyme.
The cruise price does not include air transportation, transfers or items of a personal nature, such as shore excursions, some beverages, photographs, gratuities, medical services, etc.
In addition, Azamara Cruises separately assesses airport facility charges and certain departure taxes and other taxes/fees that are implemented by various governments and quasi-governmental agencies. Such assessment is subject to change without notice at any time whether or not you have a confirmed booking under deposit, or if you have made final payment.
How do I pay for onboard purchases?
All Azamara ships operate on a cashless system. Guests can validate their Azamara Charge Card with their Visa, MasterCard, Novus, or American Express card, or sign for payment by cash or traveler's check. Guests can then sign all on-board services and purchases to their account. At the end of the cruise, guests will receive a completely itemized statement.
Azamara does not accept personal checks, and only U.S. currency is accepted aboard the ships.
Do you accept personal checks travelers checks and foreign currency?
The shops, lounges, shore excursions, and Astral Spa operate on a cashless system, therefore guests must use the Azamara Signature Account card (SeaPass) when purchasing beverages and services throughout the ship. The card can be activated at check-in with a Visa, Master Card, or American Express credit card. Accounts can also be settled by cash or travelers checks.
Guests may cash a personal check at the Guest Relations Desk.
A Guest may cash one check per bank account per cruise as follows:
• One unguaranteed check up to $200.00 USD.
Only checks written in US dollars which are drawn against a US bank can be accepted. Personal checks cannot be used to settle an onboard account at the end of the cruise.
Most major foreign currencies can be exchanged for US dollars onboard at the Guest Relations Desk. Please note that guests cannot exchange more than $1000 USD total per day in travelers checks, personal checks and foreign currency.
The following cards (debit or credit) can be used to withdraw cash from the onboard ATM: Visa (Plus), MasterCard (Cirrus, Maestro), American Express, Pulse, NYCE, Discover/Novus, Quest. Most ships have an ATM available in the Casino and by the Guest Relations Desk.
What will Azamara Cruises' gratuity guidelines be?
Everyone is charged gratuities in advance, so they will be pre-paid the minute you arrive on board. You may add additional amounts for
any of the ship's staff that gave you exceptional service and/or made your stay on the ship a memorable one. There is an envelope that
will be left in your cabin on the last night of the cruise for gratuities. Since you already pre-paid them before you sailed, you do not need to
do anything with this envelope, unless you decide that you want to tip extra.
The pre-paid gratuities cover your waitstaff in the main dining area and your cabin steward. You still have to pay gratuities for alcoholic
drinks, spa services and other amenities. Note: tips are usually automatically added to your bill, so make sure you check that you are not
over or under tipping.
What is your fuel supplement policy?
Azamara Cruises reserves the right to impose a fuel supplement on all guests if the price of West Texas Intermediate fuel exceeds $65.00 per barrel. The fuel supplement for 1st and 2nd guests would be no more than $15 per guest per day, to a maximum of $200 per cruise.
Ship and Stateroom Details
Staterooms
All staterooms on Azamara Club Cruises come with complimentary stateroom attendants, a daily fruit basket, fresh cut flowers,
24-hour room service, a sweet surprise on your pillow each evening, afternoon canapés, complimentary shoe-shine service, a 23"
plasma television, personal stationery, Elemis bathroom products, two nights of complimentary specialty dining, one complimentary large
bottle of water, new European bedding, and complimentary use of binoculars, umbrellas and plush robes; and of course, it has been newly
decorated to exceed your expectations.
• Bottled water, sodas, specialty coffees and teas offered at no additional charge throughout the voyage, whether in public venues or staterooms.
• Shuttlebus service to/from port communities, where available
• Destination-influenced entertainment and enrichment programs
• Meals and room service
• Selected house pouring wine with lunch and dinner is now included.
• Specialty Dinning in Prime C and Aqualina available (complimentary for suite guests), with a $15 cover for guests in Club Veranda, Club
Oceanview and Club Interior staterooms
• Self-service laundry
Suites
All suites come standard with all of the above, plus
• English butler service
• priority check-in and departure; priority luggage delivery at boarding; three nights of complimentary specialty dining,
complimentary garment pressing (limit of two items per person upon embarkation); opportunity to book in-suite spa services;
private portrait sitting; priority tender service; silk-wrapped hangers; Hansgrohe® showerhead; welcome champagne;
daily fruit basket; daily savories 4-6 PM; complimentary nonalcoholic specialty coffees (in-suite), sodas, and bottled water.
Do you have Internet access onboard?
Azamara Journey is fully wireless, including staterooms.
Internet access is available in eConnections at the following rates:Package Name Price per Package Number of Minutes
-
Occasional $29.95 49 Minutes
-
Standard $49.95 90 Minutes
-
Social $79.95 150 Minutes
-
Power $99.95 237 Minutes
Note:
$0.65 cents a minute with no package
Microsoft Word & Microsoft Excel instructional classes plus tips and tricks on how to surf the internet are complimentary.
Are onboard laundry services available?
Self-service laundry facilities are available onboard on Deck 7 (mid-ship) at a charge of $2 per load for the washer and $2 per load for the dryer. In addition, laundry and dry-cleaning services are available at the rates listed below:
Regular Service - Next Day
Picked up before 9:00 a.m., returned Next Day
Same Day Service - Add 50% Express Service Surcharge
Picked up before 9:00 a.m., returned Same Day
Laundry Services
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Ladies Gentlemen |
Dry-Cleaning Services | Pressing Services |
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• Special articles of apparel such as silks, flannel trousers, woolens and other items which are difficult to clean are accepted for laundering only at owner's risk
• Items marked "DRY CLEAN ONLY," should NOT be laundered
• In case of loss or damage, liability is limited to ten times the prices charges for laundry/pressing of said article. Not responsible for shrinkage, fastness of colors, zippers, buttons and ornaments, or ordinary wear and tear in pressing, or anything left in pockets of garments
• All prices are in US. Dollars and are subject to change without further notice.
Do your staterooms have hair dryers?
All suites/staterooms have a wall-mounted hair dryer in the bathroom.
Do your staterooms have irons and ironing boards?
None of the staterooms onboard either ship have irons or ironing boards. However, both irons and ironing boards can be found in the self-service laundry facility on Deck 7, mid-ship.
Do your staterooms have safes? All suites have a safe located in the closet.
All staterooms have a safe behind the desk mirror or in the closet.
Will I need an electrical converter/adapter?
All staterooms are equipped with standard 110/220VAC outlets that will accommodate most personal electrical appliances that you bring with you.
Do your cabins have soap, shampoo, and conditioner?
All of our staterooms supply soap, shampoo, and conditioners.
Are steamers allowed onboard?
Steamers or irons are not allowed onboard. However, there is a full laundry and dry-cleaning service available onboard for a reasonable rate.
Shore and Land Excursions
Do I have to reserve a Shore & Land Excursion now, or can I do it onboard?
Pre-reserving your Shore & Land Excursions online is a good way to make sure you don't miss out on your preferred excursion. If you decide not to prereserve, forms will be available in your stateroom, at the Shore Excursions Desk onboard. All of our ships offer an interactive television system that allows guests to reserve tours from the convenience of their stateroom. Any tickets you purchase onboard will be delivered directly to your stateroom.
How do I cancel or change my Shore & Land Excursions?
You will need to login in order to make any changes to your excursions. From the homepage, go to 'PLAN A CRUISE' located on the top navigation bar. Scroll down and click on "Shore and Land Excursions." At the upper right of your screen under Book Excursions click the GO button. Enter the information requested under "Not a My Azamara Member?" and select "Submit".
Shore & Land Excursions are subject to cancellations or modification, depending on the number of guests participating. In the event of such changes, we will try to give notice before the commencement of the excursion, if possible. Certain excursions have a minimum booking requirement, or must be limited to a maximum number of participants, as prescribed by the local operator. Not all excursions described on our website may be available on all ships or during a particular sailing.
How do I remove another guest's reservation added to my reservation?
Once you have requested to add a guest from another reservation, they cannot be removed.
What if I need to make changes to my Shore & Land Excursions within 4 days of my cruise sail date?
In order to make any type of changes to your Shore & Land Excursions within 4 days of your sail date, you will need to visit the Shore Excursions Desk once onboard the ship. Available times offered for excursions of interest will be advised once onboard. Reservation forms will be available in your stateroom, at the Shore Excursions. All of our ships offer an interactive TV system, which allows you to reserve your excursions from the convenience of your stateroom.
When can I purchase Shore and Land Excursions?
You can purchase Shore & Land Excursions once you've reserved a cruise, received your cruise reservation number,
and have made at least one payment toward your cruise, up to 4 days prior to cruise sail date. To purchase Shore & Land Excursions
that are specific to your cruise itinerary you will need to login to your My Azamara account or enter your cruise reservation information.
How much time should I allow between excursions in a day?
It varies, based mainly on location. It is generally recommended that you allow one hour to get from one Shore & Land Excursion to the next. When reserving Shore & Land Excursions, the system will hold approximately a 45-minute interval between return of one excursion and departure of another excursion for unexpected delays. You will not be able to reserve excursions that fall within 45 minutes of each other as it is considered an overlap by our system.
How do I request a Shore & Land Excursion brochure prior to my sailing?
There isn't a separate preprinted Shore & Land Excursion brochure pamphlet. This information is contained within the cruise ticket document. Please open the cruise ticket document upon receipt to the table of contents and look for an item named Shore Excursion Information. Please refer to the page number outlined for access to this pertinent information.
Can I pay for Shore & Land Excursions with more than one credit card?
Yes, you can pay with multiple credit cards. When you reach the billing section, simply select the option to pay with multiple credit cards and enter the required information.
Will transportation be available from the ship to the city center?
Azamara Cruises will offer shuttle service from the ship to the city center in all ports where required for a minimal fee.
Shuttle prices will be determined for each port based on local costs and guest demand. (In Europe, the general price range for unlimited shuttle service for one day is U.S. $6 to $12 per person)
How can I obtain Shore & Land Excursion accessibility information?
For guests with special needs, please send your questions, desired excursions, along with your scheduled ship and sail date to shorexAccess@rccl.com. Please allow 48 to 72 business hours for review and response.
Smoking Policy
Will smoking be allowed onboard?
zamara Journey has two designated smoking areas. These areas are located in the aft section of the Looking Glass Lounge on the port side, and on the starboard forward section of the Pool Deck. Smoking areas have signs indicating that smoking is permitted there. All other areas of the ships are non-smoking. This includes Public Rooms, Restaurants, Pool Deck, Staterooms and Suites, Verandas and Halls.
Additionally, there is a non-smoking policy on all components of the land tour portion of all Azamara Cruises cruisetour products. For the comfort of all of our guests, we request strict adherence to these policies, and thank all of our guests for their cooperation.
Special Needs, Medical/Physical
What if I require wheelchair assistance?
Wheelchair assistance is provided for boarding and departing only. Wheelchairs are available. Please contact our Access Department at 1-866-592-7225 1-866-592-7225 for more information.
What if I have special needs?
Azamara welcomes guests with disabilities and special needs and works hard to assist you throughout your vacation.
To receive appropriate assistance, be sure to notify our Access Department in writing (fax: 954-628-9622; email: special_needs@celebrity.com).
Please be sure to let us know of any special medical or physical needs you have, as well as any other relevant information, including wheelchair characteristics, as early as possible. This will help us provide you with the best vacation experience possible.
What if I am oxygen-dependent?
If you are dependent on oxygen or requiring oxygen therapy, you must supply your own oxygen, and meet certain requirements prior to boarding the vessel. Please contact our Access Department at 1-866-592-7225 1-866-592-7225 for more information.
Do you have wheelchair-accessible/special needs staterooms on your ships?
All of our ships have staterooms designed to accommodate your special needs. Please contact our Access Department at 1-866-592-7225 1-866-592-7225 for more information.
Five destinations that you can not miss. Stockholm, Visby, Warnemuende,Copenhagen and Amsterdam!
If you need assistance or have any question, Please submit your information and we will contact you